Cancellations and refunds

Cancellation and refund rights depend on the nature of the service, the stage at which cancellation occurs, the services already performed and the terms applicable to the relevant provider.

Where a cancellation or refund policy applies, Med Safar India will communicate the relevant conditions through the quotation, booking confirmation, invoice or other written document.

13.1 Cancellation before travel

If a Patient cancels before travelling to India, the Patient should notify Med Safar India in writing as soon as reasonably possible.

Refunds for amounts paid to Med Safar India will be assessed in accordance with the agreed service terms, services already delivered, applicable cancellation charges and applicable law.

Amounts already paid to hospitals, doctors, hotels, airlines or other independent providers will be subject to the relevant provider's refund and cancellation policies.

Med Safar India cannot guarantee recovery of a payment made to an independent provider where that provider's applicable terms do not permit a refund.

13.2 Cancellation after arrival

If a Patient decides not to proceed with a proposed treatment after arrival or consultation, charges already incurred for consultations, investigations, accommodation, transportation, administrative services or other bookings may remain payable.

Any refund of hospital or treatment deposits will be governed by the relevant provider's terms, subject to applicable law.

13.3 Cancellation by a provider

If a Healthcare Provider cancels, postpones or declines a procedure, Med Safar India will, where reasonably practicable, assist with communication and coordination of available alternatives.

Any refund of the provider's charges will be determined under the provider's applicable terms and law.

13.4 Refund processing

Where Med Safar India approves a refund of an amount received by it, the refund will ordinarily be processed through the original payment method, subject to payment-provider requirements and applicable law.

Any permitted deductions must be disclosed, justified and consistent with the agreed terms and applicable law.

Nothing in this clause excludes a refund or remedy that is mandatory under applicable law.

Requests to change consultation dates, treatment schedules, accommodation, transportation or travel arrangements are subject to availability and the applicable provider's policies.

Changes may result in additional charges, revised estimates or cancellation fees.

Medical schedules may change due to clinical requirements, the availability of medical personnel, hospital capacity, investigations or other circumstances beyond Med Safar India's reasonable control.

Med Safar India will make reasonable efforts to communicate changes brought to its attention and assist with coordination where included in the agreed services.

Patients should avoid making non-refundable travel or leisure bookings that depend on an unconfirmed medical schedule.